By accessing or using the Naturethings Platform, you agree to comply with and be legally bound by these Terms.
1. These Terms
1.1 These Terms constitute a legally binding agreement (“Agreement”) between you and All Nature Things Pte Ltd (“Naturethings”) governing your access to and use of our platform, including our web app(s), website(s), our application(s), our application programming interfaces (“APIs”), our notifications and any information or content appearing therein (collectively referred to as our “Platform”).
1.2 By using our Platform, you agree to these Terms regardless of whether you are a supplier of goods or services (referred to as “Seller”), paying user or a non-paying visitor. If you are using our Platform as a representative of an entity, you are agreeing to these Terms on behalf of that entity. You further agree that by (1) using the Platform’s website, mobile site, or any other related sites or services, whether or not you join the Platform; (2) creating a Platform account, or (3) otherwise indicating your acceptance of this Agreement, you are legally bound by its Terms.
1.3 If you disagree with, or do not intend to abide by, any of the Terms of this Agreement or any future amendments, you must delete your account and refrain from using Naturethings Platform.
1.4 When these Terms mention Naturethings, we, us, or our, it refers to the corporation All Nature Things Pte Ltd and any of its parents, subsidiaries, agents, or related organisations.
2. About us and how to contact us
2.1 We are All Nature Things Pte Ltd, a company registered UEN 202113379K in Singapore, trading as Naturethings.
2.2 For any questions or problems relating to our Platform, our products or services, or these Terms, you can contact us by emailing us at eva@Naturethings.co or writing to us at All Naturethings Pte Ltd, 68 Circular Road, #02-01, 049422, Singapore.
2.4 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
2.5 When we use the words writing or written in these Terms, this includes emails or any other form of written communication whether physical or digital.
3. Changes of Terms
3.1 We may amend these Terms from time to time by posting the updated Terms on our Platform. If we make material changes, we may notify you via email of the changes before they become effective, if we deem fit in our sole discretion. By continuing to use our Platform and our services after the changes come into effect means that you agree to be bound by the revised Terms.
4. Availability of our services
4.1 We are constantly changing and improving our Platform and the products or services we provide. We may, from time to time, change or discontinue any of the products or services that we offer, or add or remove functionalities or features, and we may suspend or stop certain products, services, functionalities or features altogether. If we discontinue certain products, services, functionalities or features, we will take reasonable endeavours to provide you with an advance notice via email where reasonably possible, as we may deem fit in our sole discretion.
4.2 We may release products, services, functionalities or features that we are still testing and evaluating. We may label such services as “beta”, “preview”, “early access” or “trial” or any words or phrases with similar meanings. You understand that these beta services are not as reliable as other products or services we offer.
4.3 We reserve the right to limit your use of our Platform and the services we provide, including the right to modify, restrict, suspend or terminate your account if we believe you are in breach of these Terms or are misusing our Platform or any services we provide.
4.4 We will take reasonable endeavours to ensure that our Platform is always available, but we do not guarantee that the operation of or access to our Platform will be uninterrupted, error free or continuous. Our Platform may be subject to interruption for maintenance, repairs, upgrades, network, equipment failures or by acts of God, that are not within our control.
4.5 You are responsible for configuring your information technology, computer programs and platform or system in order to access our Platform. We do not guarantee that our Platform will be free from bugs or viruses.
5. Your account and password
5.1 While registering for an account on our Platform, you must provide truthful, accurate and up-to-date information about yourself or the entity that we represent. You should choose a strong and secure password (in line with the up-to-date guidelines indicated on the platform and in accordance with the applicable laws, if any). You must keep your password secure and confidential.
5.2 You agree not to share your account credentials or give others access to your account. If and when we detect that an account is shared by multiple users, we may treat this as a security breach and suspend or terminate your account.
5.3 We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you are in breach of these Terms.
5.4 You agree to follow our Acceptable Use Policy, which is set out at the end of these Terms.
5.5 You are responsible for all actions or activities that happen by, through or under your account, unless you report misuse.
5.6 You shall immediately and in no case later than twenty-four (24) hours notify us in case any security breach, unauthorized access to your account or any beach of the security or usage guidelines as mentioned under these Terms
6. Use of the Platform
6.1 You must comply with the Acceptable Use Policy and all applicable laws and regulatory requirements, including privacy laws and intellectual property laws while using or accessing the Platform.
6.2 We give you a limited, personal, worldwide, non-assignable, non-transferrable, non- sub licensable, non-exclusive and revocable license to access and use our Platform, including any software or application as part of the services we offer. This license is for the sole purpose of enabling you to use and enjoy the benefits of our Platform, as provided by us and in the manner as permitted by these Terms.
6.3 This license to use our Platform will terminate if you do not comply with these Terms, applicable laws or other additional terms or conditions imposed by us from time to time.
6.4 You must not copy, modify, distribute, sell, lease, loan or trade any access to the Platform or any data or information on it.
6.5 You shall not (a) not introduce any computer viruses or malicious items on the Platform; (b) not reverse compile, disassemble, reverse engineer our Platform or any other software provided by us; (c) not re-order, modify, edit obscure or truncate in anyway the contents, graphics, format, audio, video, sequence, or any aspect of the Platform; and (d) not engage in any fraudulent activities or illegal practices using the Platform.
7. Your rights
7.2 You are responsible for your use, consent requirements and licensing of Your Content and any consequences thereof, including any consequences of the use of Your Content by other users or third parties. We are not responsible or liable, in any manner, for any use of Your Content, nor the use of any content or information submitted or posted by other users or visitors.
7.3 You warrant that Your Content is not and will not infringe rights of any third parties and that you have all the necessary rights, power and authority to satisfy your obligations with regard to Your Content under these Terms.
7.4 If you believe your intellectual property rights have been infringed, please contact us by writing to us at email@example.com
8. Our role and rights
8.1 Naturethings is a marketplace comprised of individual third-party suppliers, service providers (collectively known as “Sellers”) who run their own listings, shops, create their own policies, and are responsible for their goods, services, listings, contents etc. complying with the applicable laws. We provide a marketplace, but Naturethings does not manufacture goods, hold inventory, or ship items on behalf of our Sellers. The content uploaded on Naturethings marketplace is generated by independent Sellers who are not employees, agents, or representatives of Naturethings. Sellers are responsible for ensuring they have all necessary rights to their content and that they are not infringing or violating any third party’s rights by posting it.
8.2 All intellectual property rights subsisting in the Platform or the products or services we provide belong to us or have been lawfully licensed to us. All rights under applicable laws are hereby reserved. You must not upload, post, publish, reproduce, transmit or distribute any content or component of our Platform in any way, or create any derivative works with respect to any such content or component.
8.3 We may (at our sole discretion but are not obliged to) review content or information submitted or posted by users on our Platform. We reserve the right to remove any content which we consider as offensive, harmful, deceptive, discriminative, defamatory or otherwise inappropriate or misleading, or content that we believe may be infringing rights of third parties. We do not endorse or support any views expressed by any users on our Platform.
8.4 Our name “Naturethings” and our marks and logos are our trademarks (be it registered or unregistered) and may not be used, for any purposes, without our express prior written consent.
9.1 We integrate with third-party software to provide a full suite of functionalities to our users. We are not responsible for any issues or loss arising from the use of any third-party software. Your access and use of the third-party software is governed by the terms of service or user agreements of that software.
10.1 We value and welcome feedback on our Platform. You agree that we are free to use, disclose, adopt and/or modify any feedback and any information (including any ideas, concepts, proposals, suggestions or comments) provided by you to use in connection with our Platform or any products or services we offer, without any payment to you.
10.2 You hereby waive and agree to waive any rights to claim for any fees, royalties, charges or other payments in relation to our use, disclosure, adoption and/or modification of any of your feedback.
11. Limitation on liabilities
11.1 To the fullest extent permitted by law, we (including our holding company(ies), subsidiaries, affiliates, directors, officers, employees, agents, representatives, partners and licensors (collectively, “Our Entities”) expressly limit our liabilities in connection with or arising out of the provision of the Platform as follows:
(a) we provide the Platform and any products or services we offer on an “as is” and “as available” basis, and your access to or use of our Platform is at your own risk;
(b) we give no assurance, representation or warranty of any kind (whether express or implied) about the Platform and any products or services we provide;
(c) we do not guarantee that the information or content you find on the Platform is always accurate, truthful, complete and up-to-date;
(d) we expressly disclaim all warranties and representations (for example, warranties of merchantability, fitness for a particular purpose, and non-infringement);
(e) we are not responsible for any delay or disruption in our Platform or any defect, viruses, bugs or errors; and
(f) we are not responsible for the conduct of or any content or information submitted or posted by any user of the Platform (whether online or offline).
11.2 To the fullest extent permitted by law, our Entities are not liable to you or others for:
(a) any indirect, incidental, special, exemplary, consequential or punitive damages; or
(b) any loss of data, business, opportunities, reputation, profits or revenues relating to the use of our Platform or any products or services we offer.
11.3 Other than the types of liabilities that we cannot limit by the applicable laws, the liabilities of Our Entities to you (on aggregate) are limited to the amount you have paid us (if any) for the use of our Platform or for any products or services we offer over the last twelve (12) months.
12. Your representation
12.1 Our Platform is not intended for and may not be used by minors. By using our Platform, you represent that you are an adult, as defined under the applicable laws, that you are eligible to legally enter into contractual agreements and are not barred under the applicable laws to enter into any contractual obligations.
13.1 You agree to indemnify and hold Our Entities harmless from and against all liabilities, damages, fines, penalties, claims, costs (including legal fees and costs), and expenses in connection with or arising from
(a) your breach of these Terms, including in particular infringement of any third-party intellectual property rights, or
(b) your use of our Platform and/or (iii) any misrepresentation made by you.
13.2 You also agree to fully cooperate with us in the defense or settlement of any claim in relation to or arising out of our Platform or these Terms.
14. Term and Termination
14.1 These Terms shall commence from the time you start accessing the Platform.
14.2 These Terms shall continue to apply until terminated by either you or us in accordance with these Terms.
14.3 You may stop using the Platform anytime by deactivating your account.
14.4 We reserve the right to suspend or terminate your access to our Platform, if we reasonably believe:
(a) you are in serious or repeated breach of these Terms (including a prolonged failure to settle any payment);
(b) you are using the Platform in a manner that would cause a real risk of harm or loss to us, other users, other sellers, or the public;
(c) we are requested to do so by government or regulatory authorities or as required under applicable laws, regulations or legal processes; or
(d) our provision of the Platform to you is no longer possible or commercially viable.
In any of the above cases, we shall take reasonable endeavours to notify you by the email address associated with your account or at the next time you attempt to access your account, unless we are prohibited from notifying you by law, as we may deem fit in our sole discretion.
14.5 Upon termination of your access, these Terms will also terminate except for Clauses 11 to 18.
14.6 Where we consider necessary or appropriate, we will report any breach of these Terms (or the Acceptable Use Policy) to law enforcement authorities, and we will cooperate with such authorities by disclosing your identity and providing any information about you within our systems to them.
15. Entire agreement
15.1 These Terms constitute the entire agreement between you and us in relation to the use of or any transactions on the Platform. These Terms supersede, override and extinguish all other agreements, promises, assurances, warranties, representations and understandings between you and us, whether written or oral, in relation to the use of or any transactions on the Platform.
15.2 You acknowledge that you will have no remedies or waive any remedy available under the applicable laws, if any, in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
16. Other important terms
16.1 We may transfer our rights and obligations under these Terms to any another organisation. We may contact you via email to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for any products not provided.
16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
16.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.4 Even if we delay in enforcing these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not claim the same from you immediately but we continue to provide the products or services, we can still require you to make the payment at a later date.
17.1 If you have any questions about these Terms or the Acceptable Use Policy, please contact us by email on firstname.lastname@example.org
18. Governing law and dispute resolution
18.1 These Terms are governed by and shall be construed in accordance with the laws of the Republic of Singapore.
18.2 All disputes related to this agreement will be filed and heard exclusively by the courts of Singapore.
19. Fees, billing, and payment
19.1 Users of the Service will be required to provide their credit card and/or bank account information (“Account”) to Naturethings and the Payment Service Provider(s) retained/ integrated into the Platform by Naturethings (collectively, the “PSP”). Customers will be responsible for paying the invoice of each transaction (the “Invoice”), which will include the pricing Terms of the transaction as communicated by the Seller on the Platform (the “Payment”).
19.2 Sellers may be required to register with the PSP, agree to the Terms of the service of the PSP and go through a vetting process by the PSP to set up their account with the PSP in accordance with the Terms and conditions as set out the PSP (the “PSP agreement”). The information and access provided to the PSP as per the PSP Agreement is agreed upon and entered into by the Seller directly. Please note that Naturethings has no obligations or liability to the Seller under the PSP Agreement.
19.3 By registering for an Account, you expressly authorize Naturethings to process each Payment and any fees owed to Naturethings for the use of services incurred under your Account. You may be charged a cancellation fee through the PSP if you book a transaction but cancel such a transaction before it is completed. Naturethings reserves the right, in its sole discretion (but not the obligation), to (i) place a hold on any transaction, or (ii) refund, provide credit or arrange for the PSP to do so.
20. Purchase terms
20.1 Once you purchase the product, the order shall be considered as confirmed. However, if for any reason, the Seller is unable to accept your booking or deliver the product, Naturethings will refund the payment within seven (7) working days.
21. Returns, Refunds, Exchange and Cancellations Policy
21.1 Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item/ items are missing from your order, so that we can evaluate the issue and help you with an exchange or shipment of the missing parts.
21.2 Partial Deliveries
In case of partial deliveries, i.e. if some products from your order are missing, please contact us on email@example.com with the details of the order and the missing product/s, and we will ship the same to you. No exchange, return or refund request will be accepted due to incomplete orders. Only if NatureThings is unable to fulfil the incomplete/ missing item/s, refund pertaining to the missing items will be provided.
21.3 Returns and Exchanges
(a) We do not allow return or exchange of any product or service purchased on our Platform. Only in cases where a damaged product is received, or products other than those ordered are received, we will allow a forty-eight (48) hour return policy.
(b) To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags (if any), and in its original packaging intact. You will also need the receipt or proof of purchase, and the request must be raised within 48 hours of receiving the delivery.
(c) To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, our logistics partner will pick up the product from your shipping address. Items sent back to us without first requesting a return will not be accepted
The email should contain –
• Reasons for return
• Copy of invoice
• Picture of the product received
• Product Category Specific Policies
21.4 Live Plants
Please note that in the case of live plants, no two products can be the same. While we take utmost care in designing our catalogue, the products shipped will vary from the images on the site, i.e. the number, size and shape of branches, leaves, flowers on the plants will vary. Hence, differences in the pictures on the website and the product received in case of plants, will not be covered under the return, refund and exchange policy.
21.5 Customized Products
Customized products, i.e. products made to order, cannot be returned. Please get in touch with us on email@example.com if you have questions or concerns about your specific item.
21.6 Delayed Deliveries
We deliver all our orders within the delivery periods as notified against the respective product at the time of checkout. However, sometimes due to unavoidable situations, the deliveries may be delayed. We will contact you in such cases to inform you of the same. No cancellation / exchange requests will be accepted due to this
Note that Naturethings will not accept cancellation / exchange requests in case the delivery is delayed due to circumstances not controlled by Naturethings, restrictions due to Covid-19, weather conditions, government restrictions, etc.
21.7 Customer Unavailability
In case you are unavailable at the time of delivery attempt, the delivery executive will contact you to confirm how the goods can be safely delivered. Delivery reattempts can only be made once with additional delivery charges, and only in exceptional scenarios. Even if the goods remain undelivered after one (1) attempt, we will submit the same to the Seller. Further delivery attempts may be chargeable, additionally.
Refund requests will be accepted only in certain cases -
(a) If the payment was deducted twice for the same order/ you placed a duplicate order and requested cancellation on the same day.
(b) If we are unable to fulfil your order.
(c) If we are unable to fulfil an exchange for an eligible product.
(d) When we have accepted your return request.
We will notify you once we’ve received your request (in case of returns, post inspection of goods received), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on the payment method used to make the payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.
21.9 Third Party Terms
We, at Naturethings, are not responsible for any refunds/ returns related to third party sellers/ vendors. Naturethings will only act as a platform between the third-party sellers and the customers and by no means gives guarantees / warranties on behalf of the third-party sellers. In case of loss of communication with the third-party sellers, we shall not be held responsible for fulfilment of the contracts between the customers and the respective sellers.
In case of any disputes, arising from misinterpretation of these Terms, or otherwise, the decision taken by Naturethings shall be considered final and binding.
22. Acceptable Use Policy
(a) use our Platform for unlawful or unauthorised purposes
(b) re-sell or attempt to benefit in a commercial fashion from any data, content or information available on the Platform
(c) probe, scan, or test the vulnerability of any system or network
(d) breach or otherwise circumvent any security or authentication measures or service use limits
(e) access, tamper with, or use non-public areas or parts of the Platform
(f) interfere with or disrupt any user, host, or network, for example by sending a virus, trojan, worm, logic bomb, or any other material that is malicious or technologically harmful, overloading, flooding, spamming, or mail-bombing any part of the Platform, or by scripting the creation of any content in such manner as to interfere with or create an undue burden on the Platform
(g) reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Platform or any related technology that is not open source
(h) access, search, or create accounts for the Platform by any means (automated or otherwise) other than our publicly supported interfaces (for example, scraping or creating accounts in bulk) or attempt to do so
(i) send unsolicited communications, promotions or advertisements, or spam
(j) forge any TCP/IP packet header or any part of the header information in any email
(k) send altered, deceptive, or false source-identifying information, including spoofing or phishing
(l) conduct surveys, contests, or pyramid schemes, or promote or advertise products or services without appropriate authorisation
(m) abuse referrals or promotions
(n) post, publish, upload, display, distribute, or share materials that are unlawful, inappropriate, profane, pornographic, obscene, indecent, libelous, defamatory, abusive, or knowingly false, and/or that infringe intellectual property rights
(p) violate applicable laws or regulations in any way
(q) violate privacy or infringe the rights of others.
Updated March 8, 2022